🛒 Gift Card Resale Policy

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Effective Date: 01 April 2025  
Last Updated: 27 July 2025

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This Gift Card Resale Policy ("Policy") outlines the terms and conditions governing the sale and resale of third-party gift cards ("Gift Cards") on the roomservice.co.nz website ("Site"). By purchasing any Gift Card from this Site, you ("Customer" or "You") agree to this Policy, as well as our Terms & Conditions and Privacy Policy.

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1. Nature of Products

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RoomService.co.nz acts as a reseller of gift cards including, but not limited to, Prezzy Cards, Paysafe Cards, and other prepaid or stored-value digital products.

We do not issue these cards ourselves, nor are we affiliated with the gift card brands unless explicitly stated.

Each Gift Card sold is sourced via authorised channels and is sold "as-is" without modification.

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2. Pricing & Service Fees

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All Gift Cards are sold at a price that may include:

• The face value of the card

• A digital processing surcharge and/or platform fee (e.g., Afterpay, card delivery, or verification).

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The final price will be shown at checkout. Prices are in NZD and include GST where applicable.

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3. Payment Methods

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We accept multiple payment methods including Afterpay. Use of Afterpay is subject to their own user terms and credit criteria.

We reserve the right to refuse or cancel any order where fraud, misuse, or policy violation is suspected.

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4. Delivery

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Digital Gift Cards are delivered electronically via email, download, or SMS to the details you provide at checkout.

Delivery typically occurs within 1–4 hours during business hours, but delays may occur due to third-party verification, fraud checks, or system outages.

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It is your responsibility to ensure delivery details are correct. We are not liable for cards delivered to the wrong address due to customer error.

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5. No Returns or Refunds

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Due to the nature of digital Gift Cards:

• All sales are final.

• We do not offer refunds, returns, or exchanges for change of mind or incorrect selection.

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If a Gift Card is faulty, undelivered, or unusable due to technical issues, please contact us at contact4roomservice@gmail.com within 72 hours of purchase. We will work with the supplier or issuer to resolve the issue but do not guarantee reimbursement if the card has already been activated or redeemed.

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6. Risk & Responsibility

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Upon delivery, you assume full responsibility for the use and security of the Gift Card.

We are not responsible for:

• Lost, stolen, or misused cards after delivery

• Misuse by third parties, including reselling, unauthorised redemption, or fraud

• Incorrect email or delivery details entered by the customer

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7. Card Terms Apply

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Each Gift Card is subject to the terms and conditions of the issuing brand (e.g., Prezzy, Paysafe).
This may include:

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• Expiry dates

• Usage limits (online/offline use, countries accepted)

• Additional activation or transaction fees

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roomservice.co.nz is not responsible for how gift card brands administer or enforce their policies.

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8. Prohibited Uses

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By purchasing Gift Cards through our Site, you agree not to:

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• Use the cards for unlawful activity, gambling, money laundering, or fraud

• Resell the cards without authorisation

• Attempt to tamper with or reverse-engineer the digital delivery process

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We reserve the right to cancel or block access to customers found violating this policy or misusing the platform.

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9. Compliance with Law

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This Policy complies with applicable consumer and e-commerce legislation in New Zealand, including:

• Fair Trading Act 1986

• Consumer Guarantees Act 1993 (to the extent applicable to digital goods)

• Privacy Act 2020

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Where any statutory rights apply, this Policy does not limit or override them.