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1. Gift Hampers - General

By accessing and using this website, you agree to these Terms & Conditions. These terms are governed by the laws of New Zealand.

2. Products & Orders

• We sell curated gift hampers and individual products online.

• All orders are subject to availability.

• We reserve the right to refuse or cancel any order at our discretion (e.g. suspected fraud, pricing errors, or stock issues).

• Once an order is placed, you will receive an order confirmation email.

3. Pricing & Payments

• All prices are listed in NZD and include GST (unless stated otherwise).

• We accept payments via approved payment providers (e.g. credit/debit card, Afterpay if available).

• We reserve the right to change prices at any time without notice.

4. Delivery

• We deliver within New Zealand only (unless otherwise stated).

• Delivery timeframes are estimates only and may vary due to courier delays.

• We are not responsible for delays caused by third-party courier services.

• Customers must ensure delivery details are accurate. We are not liable for failed deliveries due to incorrect information.

• Authority to leave parcels may be given at your own risk.

5. Perishable & Gift Items

• Some hamper items (e.g. food, flowers) may be perishable.

• It is the customer’s responsibility to ensure the recipient is available to receive the delivery.

• We are not responsible for deterioration of perishable goods after delivery.

6. Returns & Refunds

We comply with the Consumer Guarantees Act 1993.

• If a product is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund.

• We do not offer refunds for change of mind.

• Claims for damaged goods must be made within 48 hours of delivery with photographic evidence.

7. Substitutions

• We reserve the right to substitute items of equal or greater value if a product is unavailable.

• Substitutions will match the overall style and value of the hamper.

8. Alcohol (if applicable)

• Alcohol will only be sold and delivered in accordance with New Zealand law.

• The recipient must be 18 years or older.

• Proof of age may be required upon delivery.

9. Intellectual Property

All content on this website (images, text, branding) is owned by [Your Business Name] and may not be copied or used without permission.

10. Limitation of Liability

To the extent permitted by law:

• We are not liable for indirect or consequential loss.

• Our total liability for any claim is limited to the value of the goods purchased.

11. Privacy

We collect and store personal information in accordance with the Privacy Act 2020.
Please refer to our Privacy Policy for more details.

12. Promotions & Discount Codes

• Promotions are subject to specific terms.

• Discount codes cannot be combined unless stated.

• We reserve the right to cancel promotions at any time.

13. Changes to Terms

We may update these Terms & Conditions at any time. Changes will be effective once published on the website.

Cancellation and Refund Policy – Room Service Limited

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Other Terms and Conditions: 

 

All cancellation and refund requests are reviewed and processed at the sole discretion of Room Service Limited. If a customer requests a cancellation and refund for an order, any approved refund will be issued for the value of the order excluding any fees incurred. By requesting a refund, the customer agrees to forfeit all non-refundable fees associated with the transaction, including but not limited to payment processing fees, service charges, and third-party platform fees, as these costs are incurred at the time the order is processed.

 

If a customer is found to be, or is reasonably suspected to be, in breach of Room Service Limited’s terms and/or conditions, and their order is cancelled as a result, the customer will also forfeit any fees associated with the order, including payment processing and service fees.

 

🛒 Gift Card Resale Policy

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Effective Date: 01 April 2025  
Last Updated: 30 September 2025

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GIFT CARDS ARE NOT DELIVERED INSTANTLY - ALL ORDERS ARE CHECKED AND MANUALLY PROCESSED DURING OUR BUSINESS HOURS. 

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This Gift Card Resale Policy ("Policy") outlines the terms and conditions governing the sale and resale of third-party gift cards ("Gift Cards") on the roomservice.co.nz website ("Site"). By purchasing any Gift Card from this Site, you ("Customer" or "You") agree to this Policy, as well as our Terms & Conditions and Privacy Policy.

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1. Nature of Products

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Roomservice.co.nz acts as a reseller of gift cards including, but not limited to, Prezzy Cards, Paysafe Cards, and other prepaid or stored-value digital products.

We do not issue these cards ourselves, nor are we affiliated with the gift card brands unless explicitly stated.

 

Each Gift Card sold is sourced via authorised channels and is sold "as-is" without modification.

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2. Pricing & Service Fees

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All Gift Cards are sold at a price that may include:

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• The face value of the card

• A digital processing surcharge and/or platform fee (e.g., Afterpay, card delivery, or verification).

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The final price will be shown at checkout. Prices are in NZD and include GST where applicable.

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3. Payment Methods

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We accept multiple payment methods. We reserve the right to refuse or cancel any order where fraud, misuse, or policy violation is suspected.

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4. Delivery

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Digital Gift Cards are delivered electronically via email, download, or SMS to the details you provide at checkout.

Delivery typically occurs within 24 hours, during business hours, but delays may occur due to third-party verification, fraud checks, or system outages.

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It is your responsibility to ensure delivery details are correct. We are not liable for cards delivered to the wrong address due to customer error.

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5. No Returns or Refunds

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Due to the nature of digital Gift Cards:

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• All sales are final.

• We do not offer refunds, returns, or exchanges for change of mind or incorrect selection.

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If a Gift Card is faulty, undelivered, or unusable due to technical issues, please contact us at contact4roomservice@gmail.com within 72 hours of purchase. We will work with the supplier or issuer to resolve the issue but do not guarantee reimbursement if the card has already been activated or redeemed.

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6. Risk & Responsibility

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Upon delivery, you assume full responsibility for the use and security of the Gift Card.

We are not responsible for:

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• Lost, stolen, or misused cards after delivery

• Misuse by third parties, including reselling, unauthorised redemption, or fraud

• Incorrect email or delivery details entered by the customer

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7. Card Terms Apply

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Each Gift Card is subject to the terms and conditions of the issuing brand (e.g., Prezzy, Paysafe).

 

This may include:

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• Expiry dates

• Usage limits (online/offline use, countries accepted)

• Additional activation or transaction fees

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roomservice.co.nz is not responsible for how gift card brands administer or enforce their policies.

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8. Prohibited Uses

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By purchasing Gift Cards through our Site, you agree not to:

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• Use the cards for unlawful activity, gambling, money laundering, or fraud

• Resell the cards without authorisation

• Attempt to tamper with or reverse-engineer the digital delivery process

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We reserve the right to cancel or block access to customers found violating this policy or misusing the platform.

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9. Compliance with Law

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This Policy complies with applicable consumer and e-commerce legislation in New Zealand, including:

• Fair Trading Act 1986

• Consumer Guarantees Act 1993 (to the extent applicable to digital goods)

• Privacy Act 2020

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Where any statutory rights apply, this Policy does not limit or override them.