Your privacy is important to Us. Our Privacy Policy explains in general terms how We collect, use, and protect your personal information in line with the New Zealand Privacy Principles.

We endeavour to maintain a Privacy Policy that is transparent, accountable, and offers choice regarding the collection and use of your personal information. If you have questions or complaints regarding Our Privacy Policy or practices, see Our contact details at the end of this document.

 

1. Application
1.1 The following terms of conditions (“Terms”) shall apply to the services (“Services”) purchased by you from Room Service Limited (“us, we, our”). These Terms will prevail if there is any inconsistency with any other document. The Services will be provided to you by one of our Room Service professionals (“Service Specialist”) who are required to strictly follow our standards in all respects.

2. Services
2.1 If you have selected to receive the Services on an hourly basis, the following applies:
(a) The minimum purchase is 2 hours;
(b) The number of Service Specialists attending your Premises to perform the Services may vary but this does not affect the initial quoted price.  On occasion more than one Service Specialists will attend to provide the same service, however, this will reduce the time that we are at your property, however, the equivalent service will always be provided.  
(c) The Services will only be provided for the amount of time you have purchased.
(d) Factors such as the current condition of the premises, number of rooms, bathrooms, WCs, shower rooms, and ensuites, etc may mean that the Services will not be completed within the period you have purchased.
(e) We make no warranty that the time allowed for the Services will be sufficient for the job to be completed, but only that the time allowed for is the estimated time required for a typical job of the same general specification indicated in a standard dwelling of a similar size shown in the pricing to be completed.
2.2 If you have purchased our Room Service move-in-out Clean Services, the prices you have been quoted are based on the assumption that the Premises are in a reasonable state and the Services can readily be provided. If we consider that this is not the case our quote will not apply, and we reserve the right to not provide the Services in which case we will provide you with a refund, less $50 deducted for travel and other expenses incurred.
2.3 Our 2 hourly cleans, Move in- out, do not include extras such as; carpet and upholstery steam cleaning, stripping and polishing floors, washing up dishes, taking more than 5 items out of cupboards and then putting them back in, dusting books, cleaning walls/ceilings, cleaning balconies/terraces, cleaning patios/gardens. Any extra services are priced separately, and need to be requested in writing at least 5 days before the start date.
2.4 You agree to provide a list of tasks to be completed for those other than the tasks on the general specification or ‘Other Services’. You understand that the price you have been quoted does not include anything apart from labour and equipment to complete the indicated tasks.
2.5 We agree to provide all cleaning supplies and cleaning equipment necessary to carry out the Services, unless you have made other arrangements with us.
2.6 You must provide running water, electricity and sufficient lighting at the premises where the Services take place.
2.7 On grounds of health and safety, we are under no obligation to clean vomit, blood, excretion or any other body spillages. A special price for such cleaning will be quoted on request.
2.8 We reserve the right not to continue with the job, if, on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. We will also will not continue with the job if, for example, water or power is not available or if there is interference in the work from the Client or any other person. No refund will be provided if this clause applies.
2.9 We reserve the right not to provide the Services on the agreed date if we are unable to reasonably access the Premises for any reason whatsoever including due to clauses 3 (a), (b) and (c) not being complied with. No refund will be provided if this clause applies.

 

3. Your Obligations and Risk
3.1 You acknowledge that you are solely liable for:
(a) ensuring that we have unimpeded access to the Premises to perform the Services on the agreed date;
(b) instructions regarding the deactivation/activation of any alarm systems;
(c) ensuring that any dogs at the Premises are adequately restrained while the Services are being performed;
(d) providing us with full details of what areas you want cleaned;
(e) informing us of any areas which are not to be cleaned or require special cleaning instructions.
3.2 If you wish to cancel the Services, you must notify us in writing or by email. You will not receive a refund for any cancellations made within 24 hours prior to the scheduled start time of the Services.
3.3 All future orders for Services must be made via the Website. You agree not to order any Services directly with our Service Specialists. If any of our Service Specialists accept orders directly from a customer this may result in the termination of their contract with Room Service and the loss of Fees paid or payable to the Clean.
3.4 You agree not to request additional Services from our Service Specialists while they are performing the Services for you without our prior approval.

 

4. Limitation of Liability
4.1 Subject to 6, we will not be liable for any direct or indirect loss or damage, including without limitation; economic loss, loss of profits or savings (or for any indirect or consequential loss or damage), however caused, arising out of or in connection with the supply of Services or for any inability to provide the Services or to continue to provide the Services, including without limitation as a result of the following:
(a) Fair wear and tear to the Premises arising from the normal provision of the Services;
(b) Unavailability of electricity and water (including a lack of hot water) or insufficient lighting;
(c) Interference by a third party;
(d) Inability to access the Premises due to not being provided with the correct keys and/or alarm codes or for some other reason beyond our Service Specialists control;
(e) Delays or termination of the Services due to any circumstances outside our control including as a result of weather conditions, traffic congestion, delay or cessation in the supply of materials we require to complete the Services, strikes, lockouts, war or violence or any other event outside our control;
(f) Incorrect information supplied by you or your failure to comply with our Instructions.
4.2 Our liability in respect of all claims for loss, damage or injury arising from a breach of our obligations under these Terms or from any act or omission by us is limited in each case to the lesser of:
(a) resupply of the Services.
(b) payment of the reasonable cost of supplying the Services.
(c) the price of the affected Services.
4.3 All claims must be made in writing and are subject to verification or acceptance by us. No claim for any loss, damage or injury arising out of the supply of the goods or services by us, may be brought more than 48 hours after the date you become aware or reasonably ought to have been aware of the circumstances giving rise to the claim.

 

5. No Refunds
5.1 Subject to our obligations under the Consumer Guarantees Act 1993 or under law, you agree that there are no refunds of any amounts you have paid for the Services.
5.2 Complaints must be received in writing (including by email) within 48 hours of the service being completed.
5.3 If you are not satisfied with the Services provided and a complaint has been placed within the stated 48 hours after the Services have been completed, we reserve the right to return a Service Specialists to perform the Services again. You agree to allow the Service Specialists to be returned and to be at present at all times when the Services are re-performed.

 

6. Consumer Guarantees Act 1993
6.1 You agree that where the Goods or Services are being supplied for the purposes of the business the Consumer Guarantees Act 1993 will not apply.
6.2 We the Consumer Guarantees Act 1993 applies nothing in these Terms shall be construed as an attempt to contract out of this Act.

 

7. Warranties
7.1 All statutory warranties, express or implied by us including without limitation the implied warranties of merchantability and fitness for any particular purpose are expressly excluded (to the extent permitted by law).

 

8. Privacy Information
8.1 You agree that any information about you provided to us may be used by us at any time for any purposes connected with our business including but not limited to marketing and promotional purposes. Any personal information is held at Union Street, Auckland and you have certain right of access to your personal information under the Privacy Act 1993.

9. Unsolicited Electronic Messages Act 2007
9.1 You consent to us sending you commercial emails from time to time. The email address for unsubscribing to commercial emails is contact4roomservice@gmail.com 

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10. General
10.1 Any provision of these terms that is held to be invalid or unenforceable for any reason shall be severed from and shall not affect the remaining provisions of these terms.
10.2 You agree that these terms express the entire understanding between us and that there have been no representations made by or on behalf of us that have been relied upon by you that are not contained in these terms. 1. Scope of Services:
10.3 The cleaning company, hereafter referred to as Room Services Limited agrees to provide commercial, residential, and other types of cleaning services to clients within the Auckland region.

 

11. Service Agreement:
11.1 Clients must agree to a service agreement outlining the scope of work, frequency of service, and pricing before services commence.
11.2 Any changes to the service agreement must be agreed upon in writing by both parties.

12. Pricing and Payment:
12.1 Pricing for cleaning services will be determined based on the scope of work, frequency of service, and any additional requests made by the client.
12.2 Payment terms will be outlined in the service agreement and must be adhered to by the client.
12.3 Failure to make timely payments may result in suspension of services until outstanding payments are made.

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13. Health and Safety:
13.1 The Company will adhere to all health and safety regulations while providing cleaning services.
13.2 Clients must ensure a safe working environment for cleaning staff, including clear pathways and access to necessary utilities.

 

14. Confidentiality:
14.1 The Company agrees to keep all client information confidential and will not disclose any personal or sensitive information to third parties.

 

15. Termination of Services:
15.1 Either party may terminate services with written notice to the other party.
15.2 In the event of termination, any outstanding payments must be settled according to the terms outlined in the service agreement.

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16. Dispute Resolution:
16.1 Any disputes arising from the services provided under this agreement will be resolved through negotiation between the parties.
16.2 If a resolution cannot be reached, either party may seek legal recourse as necessary.

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17. Governing Law:
17.1 This agreement shall be governed by the laws of New Zealand, and any disputes shall be resolved in accordance with those laws.

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18. Amendments:

18.1 These terms and conditions may be amended by the Company with written notice to the client. By engaging the services of the Company, clients agree to abide by these terms and conditions.

 

19. Our service area is within the Auckland Region. Bookings further than 25 km from Auckland CBD may incur travel costs. 

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20. The Gift Hampers are not subject to advertise service sales/promotions unless specifically stated

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21. Gift Hampers purchased without another service will incur in delivery fee.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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